These terms govern your use of the itworks.nyc website. They do not govern any IT services we deliver under a separate engagement — those are covered by your service agreement.
Effective: January 1, 2026 · Version 1.0Welcome to itworks.nyc (the "Site"), operated by IT Works Group, LLC ("IT Works Group," "we," "us," or "our"). By accessing or using the Site, you agree to these Terms of Service ("Terms"). If you don't agree, please don't use the Site.
These Terms form a legal agreement between you and IT Works Group. They apply whether you're a casual visitor, a prospective client, or an existing client browsing the Site.
These Terms cover your use of the Site itself — what you see, read, and submit on itworks.nyc.
These Terms do not govern the IT services we provide to clients. Those services — managed IT, managed security, cloud and licensing, connectivity, projects, and vCIO work — are governed by a separate, signed Master Services Agreement and the specific Statements of Work that flow from it. Nothing on the Site overrides those agreements.
You may access and use the Site for lawful purposes only. You agree not to:
All content on the Site — including text, graphics, logos, icons, images, animations, code, and the overall design and arrangement — is owned by IT Works Group or our licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
You may view, print, and download Site content for your personal, non-commercial reference. You may not:
Third-party brand names and logos referenced on the Site (Microsoft, Apple, Dell, Cisco, and other vendor marks) remain the property of their respective owners. Their inclusion does not imply endorsement by those vendors of our services.
When you fill out a contact form, request a meeting, or otherwise send us information through the Site, you confirm that:
You grant us a non-exclusive, royalty-free, worldwide license to use the information you submit solely for the purpose of responding to your inquiry, providing services to you, and maintaining reasonable business records. This license terminates when we delete your submission in accordance with our retention policy. We handle your submissions in accordance with our Privacy Policy.
The Site may contain links to third-party websites or services — for example, the calendar-booking link, vendor product pages, or referenced standards (NIST, CIS, etc.). We don't control those websites and aren't responsible for their content, privacy practices, or availability.
Inclusion of a third-party link doesn't constitute endorsement. You access third-party sites at your own risk and subject to their own terms.
The Site is provided on an "as is" and "as available" basis, without warranties of any kind.
To the maximum extent permitted by law, IT Works Group disclaims all warranties, express or implied — including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, security, freedom from viruses or harmful components, and quiet enjoyment.
We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful code. We do not warrant that the information on the Site is complete, accurate, or current. Content describing our services is for general information only and does not constitute a binding offer or contract — no service is offered until a written service agreement is signed by both parties.
Any reliance you place on Site content is at your own risk.
To the maximum extent permitted by law, in no event shall IT Works Group or its officers, members, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of the Site.
This includes (without limitation) damages for lost profits, lost data, business interruption, or loss of goodwill — even if we have been advised of the possibility of such damages.
To the extent any liability is permitted, our total aggregate liability arising out of or related to the Site shall not exceed the greater of one hundred U.S. dollars ($100) or the amount you actually paid to us in the twelve (12) months preceding the claim.
Carve-outs. The above limitations do not apply to (a) our fraud, (b) our gross negligence, (c) our willful misconduct, (d) death or personal injury caused by our negligence, or (e) any liability which cannot be excluded or limited under applicable law.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless IT Works Group and its officers, members, employees, and agents from any claim, demand, loss, or damages — including reasonable attorneys' fees — arising from:
We reserve the right, in our sole discretion and without notice or liability, to suspend or terminate your access to the Site at any time and for any reason — including if we reasonably believe you've violated these Terms. The provisions of these Terms that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law) will survive.
We respect the intellectual property rights of others. If you believe that content on the Site infringes your copyright, you may submit a written notice under the Digital Millennium Copyright Act (17 U.S.C. § 512). Send the following information to us through our contact form:
We may terminate access for users who are determined to be repeat infringers. Knowingly submitting a false notice may result in liability under 17 U.S.C. § 512(f).
12.1 Informal resolution. Before initiating any formal proceeding, you agree to first attempt to resolve the dispute informally by contacting us in writing through our contact form with a description of the dispute. We agree to attempt to resolve the dispute informally within thirty (30) days of receipt of your notice.
12.2 Binding arbitration. If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms or the Site — other than claims within the exception in Section 12.5 — shall be finally resolved by binding arbitration administered by JAMS in accordance with JAMS' Streamlined Arbitration Rules for disputes seeking two hundred fifty thousand dollars ($250,000) or less, or JAMS' Comprehensive Arbitration Rules for larger disputes. Arbitration shall take place in New York, New York, before a single arbitrator. The arbitrator's award shall be final and binding and may be enforced in any court of competent jurisdiction.
12.3 Class action waiver. You and IT Works Group agree that any proceeding will be conducted solely on an individual basis and not as a class, consolidated, or representative action. If for any reason this waiver is held unenforceable, the entire arbitration provision shall be void.
12.4 Jury trial waiver. If for any reason a claim proceeds in court rather than arbitration, you and IT Works Group each waive any right to a jury trial.
12.5 Small claims exception. Either party may bring an individual claim in small claims court for disputes that qualify under that court's jurisdictional limits.
12.6 Opt-out. You may opt out of Section 12.2 (Binding arbitration) by sending a written opt-out notice through our contact form within thirty (30) days of your first use of the Site. Opting out will not affect any other provision of these Terms.
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles.
Subject to Section 12 above, any dispute not resolved in arbitration shall be brought exclusively in the state or federal courts located in New York County, New York, and you consent to the personal jurisdiction of those courts.
If any provision of these Terms is held to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Those rights, and how to exercise them, are described in our Privacy Policy. Under California Civil Code § 1789.3, California users may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Boulevard, Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
We may update these Terms from time to time. When we do, we'll update the "Effective" date and version at the top of the page. Material changes will be highlighted on the Site for at least thirty (30) days before they take effect. Your continued use of the Site after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Site.
Questions about these Terms? Reach out: